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Wireless Number Portability FAQs

Look here to find answers to common questions about Tbaytel's Wireless Number Portability service.

• Q. What is Wireless Number Portability (WNP)?
• Q. When can I transfer my number?
• Q. Are all phone numbers eligible for transfer?
• Q. Do I need to cancel my current phone service before switching to Tbaytel?
• Q. Can I keep my old phone?
• Q. Can I switch to Tbaytel before the end of my current service agreement?
• Q. How long will it take to transfer my number to Tbaytel?
• Q. If I have a family or share plan, do I need to transfer all the numbers in the plan?
• Q. Can I transfer my number to or from a Smartphone or BlackBerry device?
• Q. If I have a business pooling plan with another service provider, can I transfer my number to Tbaytel?

Q. What is Wireless Number Portability (WNP)?

A. Wireless Number Portability allows you to keep the same mobile, home and/or business phone number when switching service providers within the same local area.

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Q. When can I transfer my number?

A. WNP took place on August 22nd, 2011 in the Kenora and Keewatin market.

The communities offering WNP today in Tbaytel’s serving area are Thunder Bay, Atikokan, Fort Frances, Ignace, Marathon, Nipigon, Red Lake, Sioux Lookout, Upsala and Wabigoon.

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Q. Are all phone numbers eligible for transfer?

A. Generally, personal and business numbers can be switched to Tbaytel if:

• It's an active mobile or landline phone number (pager numbers are NOT transferable)
• Tbaytel has wireless service in that area
• You're transferring your number from a service provider in the same local calling area
• Wireless Number Portability is available in that area

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Q. Do I need to cancel my current phone service before switching to Tbaytel?

A. To transfer your number, it must be active. However, upon transferring your number to Tbaytel, service for your phone number with your current service provider will be automatically cancelled. You may be obliged to pay any early cancellation fees and outstanding balances to your current service provider. We suggest that you review your existing service agreement to find out what fees or charges would apply if you cancel before the end of your contract term.

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Q. Can I keep my old phone?

A. You’ll need a phone that is compatible with the Tbaytel 4G HSPA+ Network. Visit an Authorized Tbaytel Dealer for help choosing the right phone for you to enjoy all the great features and cool services we offer.

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Q. Can I switch to Tbaytel before the end of my current service agreement?

A. Yes, but you may be obliged to pay any early cancellation fees and outstanding balances to your current service provider. We suggest that you review your existing service agreement to find out what fees or charges would apply if you cancel before the end of your contract term.

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Q. How long will it take to transfer my number to Tbaytel?

A. If you’re transferring a mobile phone number from another provider, it should only take up to 2.5 business hours. If you’re transferring a landline phone number to a Tbaytel wireless account, it should only take up to 2 business days. If your transfer is more complex and depending on your current service provider, it could take up to one week.

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Q. If I have a family or share plan, do I need to transfer all the numbers in the plan?

A. No. You can choose one or several numbers within an account to transfer to Tbaytel.

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Q. Can I transfer my number to or from a Smartphone or BlackBerry device?

A. Yes. Phone numbers can be transferred to and from either of these devices.

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Q. If I have a business pooling plan with another service provider, can I transfer my number to Tbaytel?

A. Yes. You can transfer your number to Tbaytel if you are on a pooling plan, but the rate plan from your previous service provider cannot be transferred to Tbaytel. You can select a Tbaytel plan that meets your needs.

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Learn More About Tbaytel's 4G HSPA Network

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